Privacy Policy
Dharma Mountain AS is responsible for the processing of personal data as described in this privacy policy. In this privacy policy, we explain what types of personal data we store and how we process them. This privacy policy applies to: www.dharmamountain.com
Personal information we collect and process
We process the following categories of personal information:
- Basic information: First name, last name
- Contact information: Address, phone number, email address
- Customer history and customer engagemenWhich groups they have participated in previously and discount codes. We do not sell/share your personal information with third parties.
- Customer activity: Reading and action history from the app, websites, or electronic communications we send out. As well as technical information about the devices you use.
- Health informationInformation about allergies related to meals.
- CookiesSee our information about cookies here https://dharmamountain.com/cookie-erklaering/
Personal information is collected directly from you through information you provide to us and in connection with your use of our services and products.
How we use personal information
Service delivery/agreement establishment
We use your personal information to fulfill our agreements with you, meaning when you have ordered a product or service from us. The legal basis for processing personal information for this purpose is that the processing is necessary to fulfill a contract with you
Management of customer relationships
We use your personal information to manage our customer relationship with you. This may include customer service, complaint handling, and resolving issues related to your customer account. The legal basis for processing personal information for this purpose is that the processing is necessary to fulfill a contract with you.
Analysis, business development, and service improvement
We continuously work on developing and improving our services and products. Much of this work involves analyzing various forms of personal information, such as customer activity, customer history, and account and profile information. The legal basis for processing personal information for this purpose is our legitimate interest.
Customized user experience
We customize the user experience and communication to your customer relationship, and we use personal information for this purpose. The legal basis for processing personal information for this purpose is our legitimate interest.
Sales and marketing
We use personal information in connection with the sales and marketing of our products and services, such as when you receive emails from us. The legal basis for processing personal information for this purpose is our legitimate interest. You have the option to opt out of parts of this processing, for example, by unsubscribing from receiving emails from us. In addition to this, we may also ask for your consent to use your personal information for what is called profiling, where we derive interests and needs based on your personal information. The purpose of profiling will be to make our marketing more relevant.
System monitoring, error correction, etc
We monitor our systems for errors and issues. Some of these processes involve the storage and processing of personal information. The legal basis for processing personal information for this purpose is our legitimate interest.
Security, fraud detection, and criminal activity prevention
We process personal information in our efforts to protect our users and ourselves against fraudulent activity, misuse, and criminal actions. The legal basis for processing personal information for this purpose is our legitimate interest.
Compliance with legal obligations
In certain cases, we are required to process personal information due to other legal obligations. An example of this is information related to sales, which we are obliged to account for and retain in accordance with the Accounting Act. The legal basis for processing personal information for this purpose is that the processing is necessary to fulfill a legal obligation imposed on us.
Your rights
If you wish to exercise any of your rights, please contact us at welcome@dharmamountain.com.
Right to access your own information
You can request a copy of all information we process about you. Please contact the email address above to exercise your right to access.
Right to correction of personal information
You have the right to ask us to correct or supplement information that is inaccurate or misleading.
Right to erasure of personal information
You have the right to have your personal information deleted without undue delay. Therefore, you can request us to delete information about you at any time. However, please note that information that we are required to retain due to other legal obligations (such as the Accounting Act) will not be deleted.
Restriction of processing of personal information
In some situations, you can also request us to restrict the processing of information about you. You can do this by managing consents or preferences in our solutions.
Object to the processing of personal information
If we process information about you based on our tasks or on the basis of a balance of interests, you have the right to object to our processing of information about you. You can do this by managing consents or preferences in our solutions.
Data portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format. Please contact the email address above to receive your personal information.
You can file a complaint about our processing of personal information.
We hope you will let us know if you believe we are not complying with the rules of the Personal Data Act. Please feel free to first contact us through the contact or channel you have already established with us. You can also file a complaint about our processing of personal information with the Data Protection Authority (Datatilsynet). This privacy policy is based on a template for privacy policy from gdprcontrol.no